Buchan Blog

What's happening at John Buchan Homes

FUNDAMENTAL #15: Practice blameless problem solving

Blame has no place in a high-performance organization. We fix mistakes by focusing on solutions. Then we identify lessons learned and use those lessons to improve our processes so we won’t make the same mistakes again.

FUNDAMENTAL #10: Add value.

Always add value to the spaces and lives around you! Adding value is contributing your time, energy and resources to create a positive difference in people’s lives.

FUNDAMENTAL #9: Be Organized.

Being organized allows you to manage multiple issues, tasks, and promises, allowing you to stay steps ahead. Know the priorites and work on them first.

FUNDAMENTAL #7: ASK

There are no two better questions than “why?” or “how?” Don’t ever be afraid to ask. Asking why or how shows you care to do your very best. Asking sometimes leads to vigorous debate. Respectful, constructive conflict is vital to our company’s health. Asking always leads to learning and learning leads to success. Be curious and question what you don’t understand.

FUNDAMENTAL #8: Get clear on expectations.

Create clarity and avoid misunderstandings by discussing expectations upfront. Establish mutually understood objectives and deadlines for all projects, issues and commitments.