Buchan Blog

What's happening at John Buchan Homes

FUNDAMENTAL #18: Speak Straight

We believe in speaking honestly, in a way that moves the situation towards success. We also make it a point to say what we mean and are willing to share ideas or raise issues that may cause conflict when it’s necessary for team success.

FUNDAMENTAL #17: Listen Generously.

Listening is more than simply “not speaking”. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and empathy. Above all, listen to understand.

FUNDAMENTAL #16: Honor Commitments.

Deliver on your commitments every time. This includes being on time for all phone calls, appointments, meetings and promises. Do what you say you’re going to do, when you say you’re going to do it.

FUNDAMENTAL #15: Practice blameless problem solving

Blame has no place in a high-performance organization. We fix mistakes by focusing on solutions. Then we identify lessons learned and use those lessons to improve our processes so we won’t make the same mistakes again.

FUNDAMENTAL #10: Add value.

Always add value to the spaces and lives around you! Adding value is contributing your time, energy and resources to create a positive difference in people’s lives.