Buchan Blog

Company Updates

What's happening at John Buchan Homes

FUNDAMENTAL #21: Respect Others.

Treat every client, trade partner, and teammate with consideration and appreciation. Everyone is worthy of our respect and care.

FUNDAMENTAL #22: Be rigorous about response time.

Our clients expect us to respond to their questions and concerns quickly. Whether it’s in person, on the phone or by e-mail, be rigorous about response time. Getting back to everyone promptly, including your teammates and trade partners, is one way to demonstrate your passion for quality.

FUNDAMENTAL #20: Celebrate Success.

Catching people doing things right is more effective than catching them doing things wrong. Regularly give, receive and ask for meaningful acknowledgement and appreciation – in ALL directions – throughout our company.

FUNDAMENTAL #18: Speak Straight

We believe in speaking honestly, in a way that moves the situation towards success. We also make it a point to say what we mean and are willing to share ideas or raise issues that may cause conflict when it’s necessary for team success.

FUNDAMENTAL #17: Listen Generously.

Listening is more than simply “not speaking”. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and empathy. Above all, listen to understand.

FUNDAMENTAL #16: Honor Commitments.

Deliver on your commitments every time. This includes being on time for all phone calls, appointments, meetings and promises. Do what you say you’re going to do, when you say you’re going to do it.

FUNDAMENTAL #15: Practice blameless problem solving

Blame has no place in a high-performance organization. We fix mistakes by focusing on solutions. Then we identify lessons learned and use those lessons to improve our processes so we won’t make the same mistakes again.