Blame has no place in a high-performance organization. We fix mistakes by focusing on solutions. Then we identify lessons learned and use those lessons to improve our processes so we won’t make the same mistakes again.
At John Buchan Homes, we do not aim to place blame first. The first order of business following any error is to focus on a solution regardless of who, what, or how it was caused. Once the problem is solved we can examine what happened and focus on how all of us can learn from the mistake and prevent it from happening again.
Focus on the solution, not the problem. It’s the Buchan Way!
ABOUT The Buchan Way:
From the very beginning, we wanted John Buchan Homes to be different from other companies. Different in how we treat our clients, different in how we work with each other, and different in the results we achieve. These differences are best captured in 26 fundamentals that are the foundation for our unique culture. We call it THE BUCHAN WAY.